Refund & Return Policy

Refund Policy


Overview
At [Your Gifting Website Name], we strive to provide you with the best possible shopping experience. Our refund policy is designed to be fair and transparent while considering the nature of our products. Please read the policy carefully to understand your rights and obligations regarding returns and refunds.

Customized Products
Customized products are crafted specifically to your requirements and personalized with unique details such as names, dates, messages, or photos. Due to the bespoke nature of these items, we are unable to accept returns or offer refunds unless the product is defective or damaged upon arrival.

Non-Customized Products
We understand that sometimes, you may change your mind or not be entirely satisfied with a non-customized purchase. For these items, we offer a 7-day return and refund policy. The following conditions apply:

- Eligibility: The product must be in its original, unused condition, with all tags and packaging intact.
- Return Period: You must request a return within 7 days of receiving the product.
- Proof of Purchase: A valid proof of purchase (order number, receipt) is required to process the return.

How to Initiate a Return
To initiate a return for a non-customized product, please follow these steps:

1. Contact Us: Email our customer service team at [handkrafty17@gmail.com within 7 days of receiving your product. Include your order number and a brief explanation of the reason for the return.
2. Approval: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions if your request is approved.
3. Return Shipping: Pack the item securely and include the RMA number inside the package. You are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.
4. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return conditions.

Refund Process
If your return is approved, we will process your refund within 7 business days of receiving the item. Refunds will be credited to your original method of payment. Please note that shipping costs are non-refundable.

Exceptions


We do not accept returns or issue refunds for the following:

- Customized Products: As these items are personalized to your specifications, they cannot be returned unless they are defective or damaged upon arrival.
- Sale Items: Products purchased on sale or with a discount are final sale and are not eligible for return or refund.
- Perishable Goods: tems that are perishable, such as food or flowers, are not eligible for return.

Damaged or Defective Products


If you receive a product that is damaged or defective, please contact us immediately at handkrafty17@gmail.com with your order number and photos of the damage or defect. We will arrange for a replacement or issue a full refund, including any shipping costs incurred.

Contact Us


If you have any questions about our refund policy, please feel free to contact us at:

- Email: Handkrafty17@gmail.com
- Phone:7735933986


Thank you for shopping with Handkrafty.com . We appreciate your business and strive to provide you with quality products and exceptional customer service.